Last updated: 30 September 2026
Please read these Terms of Service ("Terms") carefully before using the BlueMonkeyAI service operated by Bizitel Limited, registered in England & Wales, company number 06449529, registered office Lilywood, Longage Hill, Rhodes Minnis, CT4 6XT, United Kingdom, VAT GB929960082 ("we", "us", or "our").
By accessing or using our AI receptionist service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service.
BlueMonkeyAI provides an AI-powered receptionist service that:
To use our service, you must:
Billing: Subscriptions are billed monthly in advance. Prices are shown exclusive of VAT; VAT is added at checkout where it applies.
Usage beyond your included minutes is shown in your dashboard as it accrues and is charged at the overage rate shown on your plan, billed monthly in arrears on your next invoice.
Payment: Payment is due upon subscription and on each renewal date. Payment is taken by card, together with whichever digital wallets Stripe offers in your country at checkout (such as Apple Pay, Google Pay or Link). We do not accept direct debit.
Price Changes: We may change our prices with 30 days' notice. Continued use after the price change constitutes acceptance.
Refunds: We do not offer refunds for partial months or unused minutes. You may cancel at any time to prevent future charges.
You agree not to use our service to:
The receptionist cannot connect an emergency call. It cannot dial 999, 112, or any other emergency number, in any country, under any circumstances. This is a deliberate limit and not a setting.
The service must not be relied upon for emergencies. If a caller describes an emergency, the receptionist tells them to hang up and dial their emergency number directly. It will not take a message, transfer the call, or keep them on the line.
If your business is one that callers may reach in an emergency, say so on your outgoing message and keep a human route available. Do not divert a line that people depend on in an emergency to this service.
You are responsible for:
For information about your callers — what they said, their number, the messages and bookings they make — you are the controller and we are your processor. We handle it on your instructions and for no purpose of our own. The data processing terms that govern this are set out in Schedule 1 below and form part of these terms.
For your own account and billing information, we are the controller. Our privacy policy explains both.
The service, including its original content, features, and functionality, is owned by Bizitel Limited and is protected by copyright, trademark, and other intellectual property laws.
You retain ownership of any content you provide (e.g., knowledge base content, business information). By providing content, you grant us a licence to use it to provide the service.
The telephone number we give you is allocated by us and remains ours. You have the right to use it for as long as your subscription is active. You do not own it and it is not transferable.
The number cannot be ported out to another provider. If you want a number you can take with you, keep your existing number and divert it to the one we give you — then the number your customers know stays yours throughout.
When your subscription ends, the number is held for 30 days and then released back to our pool. After that it may be reallocated to another business, so make sure anything pointing at it has been changed before then.
There is no uptime guarantee and no service level agreement. We do not promise a percentage of availability, and you should not plan on one. Calls are answered by a live system; if it is unavailable your callers hear whatever your telephone provider does with an unanswered line.
Keep a fallback on your line. Divert-on-no-answer to a mobile or a voicemail box means an outage costs you a delay rather than a missed customer. We ask every customer to set one up and we will help you do it.
We are not liable for downtime or service interruptions due to:
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited. Everything below is subject to this paragraph.
Subject to the paragraph above, and to the maximum extent permitted by law:
You agree to indemnify and hold harmless Bizitel Limited, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
By You: You may cancel your subscription at any time through your account dashboard or by contacting us. Cancellation takes effect at the end of the current billing period.
By Us: We may suspend or terminate your account immediately if you breach these Terms, fail to pay, or engage in conduct that harms the service or other users.
Effect of Termination: Upon termination, your right to use the service ceases immediately. We delete your data 30 days after cancellation, as described in the Privacy Policy.
We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or through the service. Continued use after changes constitutes acceptance of the new Terms.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bizitel Limited regarding the service.
This Schedule forms part of these terms and applies whenever we process personal data on your behalf as your processor (see section 6a). Where it conflicts with the rest of these terms, this Schedule prevails for that processing.
We process your callers' personal data so that we can answer calls and messages for you. Processing lasts for as long as your subscription is active, and then for the deletion period described in the Privacy Policy.
Answering telephone calls and WhatsApp messages on your instructions: understanding what the caller wants, answering from the information you have given us, taking messages, making and changing bookings, and transferring calls to the people you have nominated. We process this data for no purpose of our own.
The suppliers listed in the "Who else handles the information, and where" table in our Privacy Policy are our sub-processors, and you authorise them. That table is the current list. We will give you notice before adding or replacing a sub-processor, so that you have the opportunity to object; if you object on reasonable data-protection grounds we will work with you to find an alternative, and if we cannot you may terminate.
We remain responsible to you for our sub-processors' acts and omissions.
We apply the technical and organisational measures described under "Keeping it safe" in the Privacy Policy. Those measures are the contractual commitment, not a description of intent.
Your callers' requests come to you, because you are the controller. We will help you respond — access, correction, deletion, restriction, objection and portability — and give you the information and the means to do it, at no charge, within a time that lets you meet your own deadline.
If a caller contacts us directly, we will not answer on your behalf: we will tell them to contact you and let you know it happened.
On termination we delete your callers' personal data in accordance with the Privacy Policy, or return it to you first if you ask before the deletion period expires.
We will make available the information reasonably needed to show that we are meeting this Schedule, and will contribute to audits or inspections you or your auditor carry out. We may ask for reasonable notice, and for an audit not to disrupt the service or reveal another customer's data.
We will notify you without undue delay after becoming aware of a personal data breach affecting your callers' data, with the information you need to meet your own notification duties, and will keep you updated as we learn more.
We process this data only on your documented instructions, of which these terms and your use of the service are the record — unless the law requires otherwise, in which case we will tell you before processing unless that law forbids it.
If you have any questions about these Terms, please contact us: